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Galilouie Roquero Montecillo

Virtual Assistant | Digital Support | Creative Thinker | Customer Service

About Me

Hello! I have extensive experience managing and providing critical digital services, such as:
*SSL Certificates
*Web Hosting
*Web Guard
*Microsoft 365 (M365)
*Email Hosting
*cPanel Management
*WHM Management
*WordPress Management
*Domain Management
*Basic Web Development
*Basic SEO
*Email Security Solutions
*Email and CRM
I am an experienced Products Provisioning Specialist. I have a successful track record and am excellent at making sure that customers in a variety of industries receive flawless product provisioning, configuration, and continuing support..

Experience

2023-2024 Products Support Associate - Newfold Digital Philippines

Products Support Associate: Support client's requests in activating their purchased products such as SSL, hosting, emails, and many more under Crazy Domains, Vodien, Freeparking, and Dreamscape.

2020-2023 Part-time Instructor - CTU-Tuburan Campus

I am in a good position to give students the information, abilities, and perspectives they need to succeed in the IT industry because I have expertise as a technical specialist and a committed teacher. In addition to teaching the technical facets of IT services, I want to encourage students to tackle problems with professionalism, curiosity, and inventiveness.

2018-2020 Customer Service Representative - Concentrix Philippines

I play a critical part in preserving consumer happiness by addressing issues and fostering constructive business relationships. The role requires excellent communication skills, patience, and the ability to handle complex situations, all while maintaining professionalism.

Contact

You can reach me at galilouie.montecillo@gmail.com. Phone Number: 09163255944.